Q: Who can I contact if I am having trouble installing or some other technical issue?
A: Send e-mail to support@trueweather.com. Make sure to include a detailed description of the problem you are having and your contact information so we can respond to your issue.

Q: What is the Long Lines Link Public Safety Alert System?
A: Long Lines Link is a totally free, real-time weather and news headline application that resides on your desktop and keeps you posted on emergency public safety alerts, local current conditions, weather alerts, breaking news and news content. It provides animated national radar images that can be zoomed in and out.
With Long Lines Link you get immediate notification of weather warnings from the National Weather Service for the Tri-State Siouxland Region. You will be informed of the latest breaking news. You get the local temperature, wind speed, wind direction, barometric pressure, humidity, and dew point from the from the reporting station in your area.

Q: Can I choose the location from which I get my current conditions, such as temperature?
A: Currently, users may select to receive data from several national weather service reporting stations in the Siouxland Region.

Q: How often are weather conditions updated?
A: Conditions such as temperature, wind, etc. are normally updated by the reporting station once every hour. On some occasions a report may not be issued by the station every hour in which case the temperature will remain the same until that reporting station provides an updated report.
Warnings are issued immediately after release by the National Weather Service.

Q: What are the system requirements for installing Long Lines Link Public Safety Alert System?
Windows 95 SP1/98/ME/Win 2000/NT4 SP6/XP.
200 MHz Intel Pentium II processor or greater
Internet Connection
6 MB hard disk space.
32 MB RAM

Q: How large is the download for Long Lines Link Public Safety Alert System?
A: The first download is about 50 KB for the Weather Installer. The second download for the Long Lines Link Alert application is about 3 MB in size.

Q: How do I install Long Lines Link Public Safety Alert System?
A: To install the Long Lines Link Alert application simply Click Here to download the application and fill out the registration form online.
Download the application to your desktop or other location you can remember. Once downloaded the installation should begin, if not, double click on the downloaded install file (Weather-Install.exe). The installation software will guide you as you install the application on your desktop.

Estimated installation/download times:

Cable Modem/DSL/T1 - 2 to 4 minutes
56k Modem - 9 to 12 minutes
28.8 Modem - 14 to 18 minutes

Q: Why is the temperature in the Current Conditions display is wrong?
A: The Long Lines Link Alert System requires that you be connected to the Internet. It does not require the use of a Web browser or email program but the connection to the Internet must be made. Users with dial-up modems may want to stop and start the application as they use the Internet on their computer for current information.

Q: How much of my Windows system resources will be used?
A: The Long Lines Link Alert System application will use approximately 12 MB of your system memory.

Q: What do I do if I have problems with Long Lines Link Alert System?
A: Simply click on the Menu button in the Long Lines Link Alert System Current Conditions window and select Technical Support. Fill in the e-mail with your problem and someone will get back in touch with you as soon as possible. If you have problems before you complete your installation, simply Click Here to send an email to Technical Support.

Q: I'm running Windows 95 and I am getting the error message WS2_32.DDL not found.
A: It sounds like you are missing an operating system update from Microsoft. Try the following link: Windows 95 - Socket 2 Update
After downloading/running the update, re-download and install the weather application without deleting anything. If that doesn't work for you delete/remove all of the previously downloaded components (i.e. installation programs and/or icons) then re-download. Also, be sure to click on "Save" and not "Open". Terminologies (i.e. "Open" and "Save") may vary from browser to browser...choose the latter of the two.

Dial-Up Modem Set-up Information
If you connect to the internet over your phone line (56k or less speed modem) and have your computer set to dial-up your ISP automatically when you start your web browser, then you may want to configure the Long Lines Link Alert System Desktop Application in the following way.

By default, the Long Lines Link Alert System Desktop Application launches every time you start your computer. This is a great benefit for those users with fulltime, always-on connections. But, it can cause unexpected dial-ups with modem users, especially when starting their computers.

To keep this from occurring, do the following:

1. While the Long Lines Link Alert System Desktop Application is operating and maximized, click on the Menu button.
2. Choose Options from the Application Preferences area of the menu.
3. Uncheck the "Launch with Windows" checkbox.
NOTE: The exact location of this checkbox may change in the Options window as new versions of the application are released.
4. Click the OK button
Each time you wish to run the Long Lines Link Alert System Desktop Application, you will have to start it manually from the Desktop shortcut or from your Start: Programs menu.